General Agent Center Est. for the pioneering trade in the field of electrical and household appliances distribution Headquarters: Jeddah - Al-Mahajar District | CT: 4030223334 | Known: 107934| Exclusi

Terms and Conditions

terms of sale

  1. an introduction
  2. Terms of Sale mean the terms and conditions on which purchases are supplied to and delivered to you as a buyer on or on our mobile application (collectively the “Site”) owned and operated by General Agent Trading Est.
  3. Please read these terms carefully before proceeding with the purchase process through the site, by submitting a purchase order through the site, you agree to these terms of sale and abide by them with immediate effect.
  4. In addition, please read our Privacy Policy , as your use of the Site and these Terms of Sale are governed by our Privacy Policy.
  5. Purchase order accepted
  6. Acceptance of Purchase Order: Your purchase order will be accepted by us when we notify you of acceptance in writing (either by e-mail or by SMS). e-mail or SMS to your mobile phone, and the product value will not be debited from your account.
  7. Payment: Payment: Your issuance of the purchase order is an authorization from you to us or any third party specialized in electronic payments to deduct the value of the purchases from the balance of your credit or debit card, knowing that we accept payment under:
  8. Credit card or debit card.
  9. Or through your e-wallet
  10. Or cash on delivery (an amount not exceeding 1500 Saudi riyals or the total weight of the shipment exceeding 25 kilos)
  11. We may add or cancel certain payment cards or payment methods accepted by us at any time and without any prior notice on our part.
  12. Cancellation of Purchase Order: You can cancel the purchase order immediately before shipping the product for any reason.
  13. Cancellation of your order by us: We have the right to cancel your order when:
  14. Failure to pay the value of purchases when due.
  15. Your failure within a reasonable period of time we determine to you to provide us with the information required to deliver the Products to you.
  16. Your failure to allow us, within a reasonable period of time, to deliver the Products to you, or your failure to receive them.
  17. The unavailability of a product in the main operations warehouse or the possibility of a delay in bringing the product, which contradicts the default delivery period of the order.
  18. If you are attempting a bulk purchase or multiple purchase in accordance with clause 2.8 below.
  19. Bulk purchase and multiple purchase: We reserve the right to refuse any orders and, in our sole discretion, if we discover a bulk purchase or multiple purchase of similar products.
  20. The final invoice did not contain the added tax clause or a statement confirming the inclusion of the added tax in the total amount paid, whether it was the user’s manipulation or a defect in the site’s work system during the timing of the request.
  21. Delivery of your order
  22. Delivery cost: The cost of delivering the products is according to the prices mentioned on the website.
  23. Delivery date: This information will be shown to you on the website.
  24. Delivery to the door of the house : Delivery to the door of the house depends on the policies of the delivery company that was chosen in the order and the receiving address, but the store is obligated to oblige companies to deliver to the door of the house for all receiving addresses in the main cities. We also note that some receiving addresses in different villages and governorates may be delivered through the branch closest to the order address of the selected company.
  25. Delivery Delay:
  26. If our delivery of the product is delayed for reasons beyond our control, we will contact you as soon as possible to let you know, and we will take steps to minimize the consequences of the delay.
  27. If there is no one at your address to collect the product and the product cannot be mailed to your mailbox, we will inform you in time how the product will be delivered or received by you.
  28. For Jeddah customers and delivery within 24 hours, please choose the private store shipping, because shipping companies do not receive delivery on Fridays
  29. If you cannot collect the product from us as agreed or you cannot reschedule the delivery of the product after it cannot be delivered to you at your address we will contact you for further instructions. We will cancel your order in accordance with these Conditions of Sale when we are unable to contact you or arrange a new date for delivery or pickup despite our continuous efforts in this regard.
  30. Delivery from abroad: Not available at the moment
  31. A return and replacement: find discontinuity related here


  1. The agent's warranty policy ensures that your product is protected from any defects in materials, materials, design or workmanship that may occur after purchase. The products sold by us are covered by the authorized dealer's warranty for two years. The agent's warranty starts from the date of purchase
  2. The warranty does not apply to any cases other than cases of defects in materials, materials, design or workmanship, and the warranty is limited to repairing the defective product, replacing the defective part, replacing the product or refunding it according to the market price of the product itself (and this decision is at the discretion of the General Agent Center for Trade),
  3. When the General Agent Center for Trading sells the product directly to you, a twenty-four (24) month warranty will be provided for the products sold to buyers in the Kingdom of Saudi Arabia. One-time product repair or replacement under the terms of this warranty does not constitute any right to extend or renew the warranty, and the warranty terms are according to the product manufacturer. In the event that your product cannot be repaired but is still under warranty, we will replace the product,
  4. All products sold in our showrooms have passed quality checks and are ready for use when shipped. If there is any problem with the product after (7) days of receiving the product, we advise you to directly contact the authorized dealer center for the product in the Kingdom of Saudi Arabia to request product repair to know the approved maintenance numbers, please visit the page here

10 . Legal obligations of customers

  1. As a party to this Agreement, you acknowledge and undertake to:
  2. Comply with the laws in force at all times and with the legislation and regulations, including - without exception - all laws, laws and regulations protecting privacy.
  3. You have all the powers and eligibility to enter into this Agreement and pay the dues in accordance with the terms and conditions contained therein.
  4. If you purchase the Product on behalf of a business, you confirm that you represent them and are acting on their behalf and that they will comply with these Terms of Sale.
  5. Subject to clause 1.6, our Services are provided to you on an “as is” basis without warranty, representation or conditions of any kind by us, and we disclaim any warranty, representation or condition of any kind, express, implied or direct. including, without limitation, all conditions, representations and warranties of merchantability, fitness for a particular purpose or general purpose, non-infringement, compatibility, or that the Services are secure, error-free, uninterrupted, or will properly or in a timely manner or in an appropriate manner or in general.
  6. The warranty set forth in Clause 1.5 is the only and exclusive warranty we provide under these Conditions of Sale.
  7. legal responsibility
  8. Nothing in these Terms of Sale shall limit or exempt any party from:
  9. fraud, including fraud, perpetrated by such a party; .
  10. Death or personal injury caused by the negligence of that party.
  11. Any other liability that may not be limited or exempted under applicable law.
  12. Subject to clause 1.7, neither we nor our parent company, subsidiaries, affiliates, employees, directors, directors, employees, agents, suppliers, subcontractors or licensors shall be liable on the basis of a court judgment or claim arising from contract, civil law, default or breach of legal obligations or arising out of or in connection with these Terms of Sale, for loss of profits, data or information, or any consequential, incidental, indirect or special damages, even if we, our affiliates or Our directors, directors, agents, employees, licensors, subcontractors or suppliers have the potential for such damages.
  13. In addition, as permitted by applicable law, we—including our parent company, subsidiaries, affiliates, employees, directors, directors, employees, agents, suppliers, subcontractors or licensors—will not be liable Legally, you also confirm your agreement here that we will not be liable for any damages or losses that may arise from the following, whether directly or indirectly:
  14. Late delivery of Products or failure to deliver a part of them if you yourself fail to provide us with the information we need within a reasonable time since we requested it or you fail to make a payment.
  15. Damage that may result from unauthorized repairs to products.
  16. Loss of any data stored or saved in Products that have been repaired or replaced.
  17. You are completely reliant on the content or any other information provided by the site regarding the product for which you have issued the purchase order.
  18. Your use or inability to use the product you ordered.
  19. Website delays or disruptions, or delays or disruptions to our Services.
  20. Electronic viruses or malware resulting from the use of the product you ordered.
  21. Damage to your own device resulting from the use of the product you ordered.
  22. Your loss of a business opportunity or your inability to do business or the like due to our inability to deliver the product you ordered on time.
  23. Any actions or events beyond our control.
  24. Subject to Clause 1.7, if Clauses 3.6, 2.7, and 3.7 are found to be unenforceable or unenforceable for any reason, then the entire legal liability of us, our parent company, our subsidiaries, affiliates, employees, or directors or directors, employees, agents, suppliers, subcontractors, or licensors to you, whether based on a court judgment or claim arising from contract, default, breach of statutory duties, or arising out of or relating to these Terms of Sale, within the following limits up to a maximum value minimum for:
  25. The price of the product sold on the Site and its original shipping costs and the return shipping costs of the product, or
  26. An amount of three hundred (300) Saudi riyals
  27. You hereby agree to indemnify and hold us, our parent company, our subsidiaries, affiliates, employees, directors, directors, employees, agents, suppliers, subcontractors or licensors from liability for loss, damage, damage or expense (including including legal fees and attorneys' fees) arising out of or in connection with:
  28. Any claims or demands made by any third party arising out of your use of the Site and our Services.
  29. Your breach of any of the terms and conditions of this Agreement, including but not limited to any warranties, representations or undertakings.
  30. or any violation of applicable laws.
  31. general provisions
  32. Applicable Law: The Terms of Sale and any non-contractual rights and obligations arising out of or related to these Terms of Sale are governed by and construed in accordance with the laws applicable in the Kingdom of Saudi Arabia.
  33. Settlement of Disputes:
  34. If you are not satisfied with any of the products you purchased through the site, you can contact us via e-mail, through our social networking sites, or direct chat on the site, or call our call center at the phone number +966566111380 (in the Kingdom of Saudi Arabia) .
  35. Third Party Rights: No party other than the parties to this Agreement has the right to implement any of its provisions.
  36. Relationship of the parties: None of what is mentioned in the content of these terms of sale may be interpreted or considered, whether by its parties or by any third party, as a joint partnership or company between the parties to the agreement, as it is understood that the parties to the agreement entered into a contractual relationship to perform the service of each One of them is independent of the other.
  37. Additional Assurances: The Parties agree to act and implement or arrange to make and carry out each required act, document or thing reasonably each within its powers to implement and enforce these Terms of Sale to their fullest extent including without limitation assisting each other in complying with applicable law .
  38. Assignment: These Terms of Sale are bound to secure the interest of its parties, successors and authorized assigns, and you agree not to assign or transfer the validity of these Terms or any of your rights or obligations under these Terms of Sale, whether directly or indirectly, without the initial written consent of We accept that we will not withhold the consent without giving a reasonable reason.
  39. Entire Agreement: These Terms of Sale and the documents referred to or attached to them contain the entire agreement between the parties with respect to their subject matter, and supersede all prior agreements, negotiations and representations, whether written or oral, with respect to their subject matter. There are no conditions, representations, warranties, undertakings or other agreements between the parties to this agreement, whether direct, indirect, express or implied, other than that of this agreement and the documents and documents referred to or attached to it.
  40. Modifications and Changes: These Terms of Sale cannot be changed, diversified, modified or supplemented in any way by you, and we reserve the right to amend, diversify and supplement these Terms of Sale at any time and from time to time. We will also post the current version of the Terms of Sale on the Site, and each change will be effective immediately upon posting on the Site or upon the date that the date is set as the Effective Date (as applicable). Your continued use of the Site and our Services after any change is made constitutes your agreement to be bound by the changes that have occurred and to work with the terms after the modification and change.
  41. Separability of clauses: If any court of competent jurisdiction decides that any of the provisions of these Terms of Sale is not applicable, illegal or unenforceable, this clause will be immediately canceled from those these conditions and the rest of the terms and conditions will continue to exist in force as long as the legal and economic substance of the transactions that were made remains under its terms and conditions, without any adverse effect on its parties.
  42. Force Majeure: Neither party to the Agreement shall be liable for any loss, damage, delay or failure to perform due to acts beyond their control, whether such acts or events could or could not be reasonably foreseen (including acts of God or statutory provisions). or judicial rulings, regulatory or governmental decisions made by local or federal governments, courts or governing bodies, the work of subcontractors or any third party supplier of goods or services to us, economic boycott, power outage, or labor disturbance).
  43. Waiver of a Condition: Our waiver of any provision of these Terms of Sale shall not be construed as a waiver of any other provisions contained therein (whether similar or different), and no waiver of a provision shall be construed as a permanent waiver thereof, except If we express it expressly and in writing.
  44. Continuity: All provisions of these Terms of Sale, whether express or surviving in nature, shall survive the suspension or expiration of your membership to the Site.