Return and exchange policy
In the event of a defect in the product, you can, within (7) days of receiving the product, request a “request to return the product” to return the product to us.
You must contact us to fill out the "Product Return Request" form before proceeding with the return process. The return request form is valid for 7 days from its issuance.
In the event that the product is returned due to a defect in the product, a defect from the manufacturer, or as a result of damage during the delivery of the product, or due to the incorrect/wrong delivery of the product, no additional fees for the delivery service or bank transfer fees will be charged. In the event of a return for other reasons, (the customer’s need to replace the product or change the customer’s desire in general) while making sure that the product is intact and can be sold again and there is no objection to selling again, the shipping fees (delivery, return) or bank transfer fees will be charged to the customer or Any additional fees were made to complete the process of returning the product. The process of refunding the amounts paid via the customer's bank transfer takes 3-7 days. While the amounts paid via electronic payment (mada / credit card) take from 3 - 15 days. According to the policies of the service provider salla.sa. But the customer can use his amount as a credit to buy other products instead. about recovering it.
When preparing to return the product, the product must be in its original condition with all the accessories and the attached instructions booklet, and if it is a breakable return, you must make sure to obtain the insurance policy from the shipping broker before delivery to the representative or the shipping branch, we do not accept returns of open (used) products Or that has scratches, or has damaged its main cover and its inner cover accessories, or has been damaged due to misuse, or malfunction has arisen due to the use of a non-conforming voltage, or any products that are devoid of its serial number or has been tampered with. Or any consumer products, including products with Related to public health, personal care, certain children's products, music, video, and video games.
. We have the right to subject the product to a quality inspection process to ensure the above-mentioned criteria before issuing a decision of approval or refusal to accept returns or exchanges.
- The exchange and return policy is subject to the terms and conditions of the store, and you can view it by clicking here .
- Excuse me 😇 Placing the order is for customers who have orders in our store.