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General Agent Center Est. for the pioneering trade in the field of electrical and household appliances distribution Headquarters: Jeddah - Al-Mahajar District | CT: 4030223334 | Known: 107934| Exclusi

Return and exchange policy

Return and exchange policy


In the event of a defect in the product, you can, within (7) days of receiving the product, request a “return request” to return the product to us.


You must contact us to fill out the "Product Return Request" form before proceeding with the return process. The return request form is valid for 7 days since receipt.


In the event that the product is returned due to a defect in the product or a defect from the manufacturer or as a result of damage during the delivery of the product, it must be reported within 6 hours since receipt or due to the incorrect / wrong product delivery, and, no additional fees for the delivery service or bank transfer fees will be charged. In the event of a return for other reasons, (the customer’s need to replace the product or change the customer’s desire in general) while making sure that the product is intact and can be sold again and there is no objection to selling again, the shipping fees (delivery, return) or bank transfer fees will be charged to the customer or Any additional fees were made to complete the process of returning the product. The process of refunding the amounts paid via the customer's bank transfer takes 3-7 days. While the amounts paid via electronic payment (mada / credit card) take from 3 - 15 days. According to the policies of the service provider salla.sa. But the customer can use his amount as a credit to buy other products instead. about recovering it.



When preparing to return the product, the product must be in its original condition with all accessories and attached instructions booklet, and if it is a breakable return, you must make sure to obtain the insurance policy from the shipping broker before delivery to the representative or the shipping branch, we do not accept returns of open (used) products Or that has scratches, or has damaged its main cover and its inner cover accessories, or has been damaged due to misuse, or a malfunction has arisen due to the use of a non-conforming voltage, or any products that are devoid of their serial number or have been tampered with. Or any consumer products, including products with a Related to public health, personal care, certain children's products, music, video and video games.


. We have the right to subject the product to a quality inspection process to ensure the above-mentioned criteria before issuing a decision of approval or refusal to accept returns or exchanges.


  • The exchange and return policy is subject to the terms and conditions of the store, and you can view it by clicking here .






  • Excuse me 😇 Placing the order is for customers who have orders in our store.


5 Comments
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Saleh Zaidan

1 year ago

هل لديكم محل او البيع الكتروني فقط

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General Agent Center Store

1 year ago

البيع الكتروني ،

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General Agent Center Store

1 year ago

حاليا بيع الكتروني فقط حتى رفع البلاء عفانا الله واياكم

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